Your appointment time is reserved for you. We require 24 hours notice to cancel your appointment. You can cancel your appointment at any time prior to the 24 hour window by logging into you account online. If you are cancelling with less than 24 hours notice you will need to contact the clinic. If you have have your therapists direct line or their direct email that is the preferred method to cancel if it is less than 24 hours so that they can fill your appointment time. If you do not have direct contact information for your therapists please email email@example.com.
Alternatively you can call/text 604.992.5092 but we may not get your message in time to fill your appointment due to our phone lines not being monitored.
Appointments cancelled within 24 hours of your appointment are subject to a cancellation fee unless you are cancelling due to illness.